A FEW QUESTIONS

AC service questions

Choose a topic for answers about service scope, quotes, guarantees and booking.

Contact & booking

Opening hours, quotes, brands and confirming an appointment.

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Where is MeFriendAir, and when are you open?

Our address is 58/21-22 Moo 6, Rassada, Mueang Phuket 83000. We open Monday to Saturday, 08:00–17:00, and serve homes, condos, villas, hotels and businesses in Phuket. Call 093-579-5664 or contact LINE @mefriendair for service enquiries and appointments.

How are installation and repair prices agreed?

Installation quotes include the AC and standard installation. Extra work, such as old-unit removal, is quoted separately. Repairs start with a ฿600 inspection visit. The fee is deducted from the repair quote, which we provide before repair work begins. Cleaning has a 30-day guarantee, and spare parts have a 30-day warranty.

Which brands do you sell and service?

We sell Daikin, TCL, Eminent, Carrier, Mitsubishi Electric and Midea. We are a service center for Carrier and Mitsubishi Electric. For a warranty enquiry, have the model, serial number and proof of purchase ready to check the terms for that unit.

Does preparing an enquiry book a service?

No message is sent and no appointment is booked. The button only prepares a message on your device. Copy it into LINE, Facebook or email, send it, then agree on the details, quote and appointment directly with our team.

AC cleaning

Standard cleaning, coil-removal cleaning and the 30-day guarantee.

See the cleaning scope Back to topics
How often does an AC need cleaning?

Filter care and internal cleaning have different schedules. Daikin recommends cleaning split-system filters every two weeks; follow the manual for your own model. Internal cleaning depends on operating hours, dust and the condition of the unit. One interval will not suit every property. Weak airflow or visible internal dirt after routine filter care calls for further assessment.

Daikin: maintenance guidance

Will cleaning fix poor cooling?

It can help when dirt is restricting airflow. Refrigerant problems or faulty components need diagnosis and repair of the cause. Cleaning cannot resolve every cooling fault. Include any error code in your enquiry, and request fault diagnosis if the problem persists after cleaning.

Carrier: causes of poor cooling

How is standard cleaning different from ตัดล้าง?

Standard cleaning removes detachable parts while leaving the indoor cooling coil in place. ตัดล้าง also removes that coil, so it is a separate scope with a separate price. Send a unit photo and the model label to request a quote for the work you need before booking.

Are cleaning and repairs the same service?

Cleaning removes dirt; repair addresses a fault. Report symptoms when you first enquire. Ask for cleaning, diagnosis, parts and repair work to be listed separately in the quote so you can see which service you are agreeing to.

Is there a cleaning guarantee?

Yes. Our AC cleaning service has a 30-day guarantee. If you have a problem after the service, contact LINE @mefriendair or call 093-579-5664 with the service date, property and symptoms so our team can check the work.

AC installation

AC sizing, installation scope, brands and VRV/VRF systems.

See installation details AC buying guide Back to topics
Can I choose BTU capacity from room size alone?

Floor area is a starting point. Ceiling height, glazing, sunlight, insulation, occupants and heat-producing equipment also affect the cooling load. An undersized AC may not cool the space sufficiently. An oversized unit can cycle too often and remove humidity poorly. Select capacity for the actual heat load before choosing a model.

Carrier: factors in AC sizing

Does the AC quote include installation?

Yes. Our quotes include the air conditioner and standard installation. Work outside standard installation, such as removing an old unit, is quoted separately. Before agreeing, check the model, unit count, standard installation items and any additional work for your property in the quote.

Where can I see installation photographs?

Yes. Our Work shows Celestia Andaman International School in Phuket. Outdoor photographs document TCL units on wall brackets and wiring, with a link to the original post. Indoor photographs show ceiling-cassette units before and after fitting their panels. These photographs record installation work during construction.

Which brands do you sell and service?

We sell Daikin, TCL, Eminent, Carrier, Mitsubishi Electric and Midea. We are a service center for Carrier and Mitsubishi Electric. For a warranty enquiry, send the model label, serial number and proof of purchase to check eligibility and the terms for that unit.

What is needed for a VRV or VRF installation quote?

Send building plans or a room layout, the number of spaces to cool, their dimensions and use, and possible outdoor-unit positions. Include existing equipment models for a system replacement. These details help define the equipment list and installation scope for the building. Room count alone cannot establish the price of the whole system.

AC repair

Poor cooling, leaks, inspection fees and spare-parts warranty.

See the inspection & repair process Back to topics
Does poor cooling mean the AC needs refrigerant?

Not necessarily. Restricted airflow from a dirty filter, a refrigerant leak or a component fault can cause poor cooling. Adding refrigerant alone does not fix a leak. Include previous top-up dates and the symptoms so the cause can be investigated before deciding what work is needed.

Carrier: causes of poor cooling

Why is water dripping indoors, and what should I do?

Possible causes include a blocked condensate drain, a damaged drain pan or ice melting from a frozen coil. Stop using the AC to limit water damage and arrange an inspection. Send a photo of where it drips and note how long it runs before the leak begins. There is no need to dismantle the unit yourself.

Carrier: causes of water leaks

How much is the inspection, and when will I get a repair quote?

The inspection fee is ฿600 and is deducted from the repair quote. We visit to investigate the cause, then provide a repair quote before repair work begins. Photos and error codes help document the symptoms but cannot replace an inspection to confirm the repair scope and final price.

What if my AC is still under warranty?

Have the model label, serial number, proof of purchase or warranty document, and repair history ready. MeFriendAir is a service center for Carrier and Mitsubishi Electric. Eligibility and covered work depend on the terms for that unit, so the documents need checking before a warranty repair can be confirmed.

What warranty comes with spare parts?

Spare parts have a 30-day warranty. If you have a problem with a part supplied by us, contact LINE @mefriendair or call 093-579-5664 with the purchase or service date, the part details and the symptoms so our team can check it.

Still have a question about your AC?

Send the unit photo, model label and symptoms so our team can help identify the service you need.

Contact and location

Mobile
093-579-5664
Office
076-214001-2
Address
58/21-22 Moo 6, Rassada, Mueang Phuket 83000
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Opening hours
Monday to Saturday, 08:00-17:00

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